FAQs

Please contact your local sales rep or one of our Customer Relations representatives to discuss your retail location and inventory requirements. Alternatively, you may complete the New Account Application Customer Relations representatives. Once your account has been approved, you can begin the process of purchasing our products online, through your local sales rep or by emailing us.

Thank you for your interest in Shannon Fabrics. Final order approval is contingent upon your completion of our new account request form and upon receipt of your Tax ID/Resale Certificate. Pending orders will not be processed until you are an approved customer.

Retailers - Our products are also sold through our domestic distributors.

Manufacturers - Our fabrics are sold to the manufacturing trade for the sole purpose of the creation/production of a finished product or garment.

Our domestic retail opening order minimum is $600 excluding freight. For new manufacturing customers, our minimum order is 50 yards total.

Sampling by the yard may be available for manufacturing accounts once the account has been established.

Backorders older than 90 days will be cancelled. If you would rather not receive backorders at all, please let us know on your order form.

We always try to accommodate special requests. We have the ability to develop and produce custom fabrics (minimums will apply). We can drop ship fabric orders to both domestic and international destinations. If you have such a request, please contact customer relations at 866-624-5252 or email us.

Net 30-day terms are available to customers pending credit review and approval. We also welcome payment prior to shipment via bank wire, ACH or major credit cards, including Visa, MasterCard, Discover, and American Express. Pre-payment by company check is accepted; however, shipment will be held until the check has cleared. Collect on Delivery (COD) is not accepted. All orders are subject to approval and product availability.

We always do our best to ship your order correctly. If we have made a mistake with your order, please notify Customer Relations within 10 days of its arrival. We will work quickly to remedy any mishaps. Returns cannot be accepted without prior approval. If you need to make a return, you must obtain a return authorization number (RA#) from Customer Relations and promptly return the product(s). Unauthorized returns are not guaranteed to be credited.

Please contact one of our Customer Relations representatives and discuss your retail location and inventory requirements so we can determine how best to serve your needs. Once you have been approved as a Shannon Fabrics customer, you may begin purchasing our products through our website, your sales representative, or Customer Service.

At this time, all customer registrations are done by completing our new account request form and/or by contacting our customer relations department.