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FAQs

Purchasing Online

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Can retail customers purchase items on this site?

Answer 
As a wholesale resource for retail stores, designers and manufacturers, Shannon Fabrics does not sell direct to retail customers. Please use our store locator to find a retailer near you that carries our products.

How do I gain access to the wholesale prices of the products shown on the website?

Answer 

To gain access to prices, you need to have a registered account with us. Please follow these steps:

1. Complete the new account request form.

2. Fax or email us a copy of your Resale/Tax ID Certificate to 323-234-5353. If you have any questions please contact us.

3. Once we receive both new account request form AND a copy of your certificate, we will review your application. This process may take up to 3 business days. You will receive a confirmation email once your account is approved.

4. Wholesale pricing will be visible on the website within one business day of approval. We will send you an email notification as soon as your pricing is activated.

What if I forgot my Password?

Answer 
Click on the login button, click on forgot password and type in your email address. A new password will be sent to your email address. Once you log back in you can go to "My Account" to change your password.

I have an account but cannot login. What should I do?

Answer 
Please ensure you are entering the correct email address and password. You can also click the forgot password link and enter your email address to receive a temporary password via email (typically within 15 minutes). This will allow you to log in and reset your password. If you still experience issues logging in, please contact us.

How do I edit and update my account information?

Answer 
Simply log in, go to "my account" and edit your information. Then click "update".

The site is not allowing me to check out. What should I do?

Answer 
There are several reasons why the website may not allow you to check out including:

1. Your order does not meet the $300 minimum.

2. Items were left in your cart overnight.

3. The checkout system locked up.

Please add additional items to your cart to meet our order minimum. If items were left in your cart overnight and/or the system locks up, please add an item to your cart, refresh, and then remove the item.

What is "Quick Order" and how do I use it?

Answer 
Please click here to learn more about our Quick Order tool.
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