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    [main_page] => faqs
    [cat_id] => 3
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FAQs

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Can retail customers purchase items on this site?

Answer 
As a wholesale resource for retail stores, designers and manufacturers, Shannon Fabrics does not sell direct to retail customers. Please check our store locator to find a retailer near you that carries our products.

How do I gain access to the wholesale prices of the products shown on the website?

Answer 

To gain access to prices, you need to have a registered account with us. Please follow these steps:

1. Complete the new account request form.

2. Fax or email us a copy of your Resale/Tax ID Certificate to 323-234-5353 to gain full access to our site. You will receive a confirmation email from us that notifies you once your account has been approved. If you have any questions please contact us.

3. Once we receive your new account request form AND a copy of your resale/tax ID certificate, we will review your account and make a decision based on the information you have provided. Although this process is fairly quick it might take up to 3 business days.

4. You will be able to view the wholesale price of the items on the website no later than the next business day after your account has been approved. A notification will be sent to you by e-mail once price activation has been completed.

What if I forgot my Password?

Answer 
Click on the login button, click on forgot password and type in your email address. A new password will be sent to your email address. Once you log back in you can go to "My Account" to change your password.

I have an account but cannot login. What should I do?

Answer 
Make sure that you are entering the correct email address and password. You may also click on the forgot password link and enter your email address to have a temporary password emailed to you (within 1 - 15 minutes) so you can login and reset your password. If you still have a problem logging in, please contact us.

How do I edit and update my account information?

Answer 
Simply log in, go to "my account" and edit your information. Then click "update".

The site is not allowing me to check out. What should I do?

Answer 
There are several reasons that the site may not allow you to check out including: 1. Your order does not meet the $300 minimum, 2. Items were left in your cart overnight, 3. The system locked up. Please add additional items to your cart to meet our order minimum. If items were left in your cart overnight and/or the system locks up, please add an item to your cart, refresh, and then remove the item.
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