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FAQs

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I am a new shop owner and I would like to purchase fabric to stock my store. Who do I contact?

Answer 
Please contact your local sales rep or one of our customer service representatives to discuss your retail location and inventory requirements so we can determine how best to serve your needs. Alternatively, you can download, complete and fax the following form to us directly at 323-234-5353. Once you have been approved as a Shannon Fabrics customer, you may begin the process of purchasing our products online, through your local sales rep or by emailing us. 

Prospective clients

Answer 
Thank you for your interest in Shannon Fabrics. Final order approval is based upon your completion of our new account request form and upon receipt of your Tax ID/Resale Certificate. Pending orders will not processed until you are an approved customer. If you desire terms with Shannon Fabrics please contact us at 323.234.5252. Please note: to establish credit you will need one bank and three industry references. If you wish to remain pre-pay there is no need to fill out the additional credit information. Retailers - Our products are also sold through our domestic distributors, Needlecraft and Checker Distributors. Shannon Fabrics does not recognize fabric co-ops/buying groups as authorized channels of distribution for our products. Manufacturers - Our fabrics are sold to the manufacturing trade for the sole purpose of the creation/production of a finished product or garment. We do not recognize manufacturers as authorized resellers of our fabrics sold by the yard. Unauthorized resale of bulk fabric will result in the inactivation of your account.

Minimums

Answer 
Our domestic retail opening order minimum is $600 excluding freight. For new manufacturing customers we sample our fabrics in bolts, which may range in yardage. A standard DNR put up is 10-13 yards. Wide goods will be sampled on tubes. Sampling by the yard may be an option for manufacturing accounts once the account has been established.

Backorders

Answer 
Backorders older than 90 days will be cancelled. If you would rather not receive backorders at all, please let us know on your order form.

Special handling & orders

Answer 
We always try to accommodate special requests. We have the ability to develop and produce custom fabrics (minimums will apply). We can drop ship fabric orders to both domestic and international destinations. If you have such a request, please contact customer service at 866-624-5252 or email us.

Payment terms

Answer 
Net 30 days terms are available to our customers pending credit review and approval. In addition, we are happy to receive payment before shipment via bank wire, Visa, MasterCard, Discover and American Express. Pre-payment service is also available via company check, but a hold will be placed on shipment until the check clears. No CODs. All orders received are subject to approval and availability.

Mis-shipments/Product claims

Answer 
We always do our best to ship your order to you correctly. If we have made a mistake regarding your order, please notify customer service within 10 days of the order's arrival. We will work quickly to remedy any mishaps. Returns cannot be accepted without prior approval. If you need to make a return, you must receive a return authorization number (RA#) from Customer Service and promptly return the product(s). Any unauthorized return is not guaranteed to be credited.

I want to start an online store. Can I sell your products?

Answer 
Please contact one of our customer service representatives and discuss your retail location and inventory requirements so we can determine how best to serve your needs. Once you have been approved as a Shannon Fabrics Customer, you may begin the process of purchasing our products online, through your local sales rep or by emailing us.

Is there a way to sign up online to become a customer?

Answer 
At this time, all customer registrations are done by completing our new account request form and/or by contacting our customer service department.
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