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FAQs

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Who is Shannon Fabrics?

Answer 
Shannon Fabrics is a converter/importer of microfiber plush Cuddle fabrics, luxurious faux furs, double gauze, silky satins and novelties for fabric retailers and manufacturers. On the manufacturing side, we are a fabric supplier to many industries including women’s, men’s and children’s apparel, home décor, bedding, spa, costumes, pet products and accessories.
Our open fabric line features an extensive range of micro-fiber plush Cuddle fabrics, which includes a full assortment of solids, prints, textures and embossed knit fabric offerings. Cuddle, one of the softest fabrics in the world, is exclusively produced and sold by Shannon Fabrics.

Our luxurious faux furs have the look and feel of the real thing. We have a large assortment of short and long piles, including animal prints and textures, bright shags, and more.

Our site includes information about our company, our products, our free patterns and tutorials. Contact us or complete our new account request form for more information on becoming a wholesale customer. For retail store information please see our store locator page.

How do I use this site?

Answer 
The website is designed to show and sell our current products. All fabrics are displayed in categories across the top of each page. Under each category are dropdown boxes that further identify and classify the types of product within the category.

You can order online using the website's shopping cart to place your order. After selecting the item(s) you want, simply click the "add to cart" button to place items into your cart and follow the checkout process.

You can order on-line using the website's shopping cart to place your order. After selecting the item(s) you want, simply click the "add to cart" button to place items into your cart and follow the checkout process.

Who do you sell your fabrics to?

Answer 
Shannon Fabrics sells wholesale and to the trade only. You must be a registered retailer, designer or manufacturer to purchase goods directly from Shannon Fabrics. A state issued Resale number or Tax ID Certificate showing the validity of your business is required.

What is your minimum order?

Answer 
Our retail fabric and quilt shop opening order minimum is $600 excluding freight. Our retail fabric and quilt shop re-order order minimum is $300 excluding freight. There is a $750.00 minimum opening order for all international accounts.

I want to request a donation of fabric for my charity. Who do I contact?

Answer 
Please contact Ellen Mickelson, ellen@shannonfabrics.com, in the Marketing Department. Please describe in your email the nature of your request. Due to the vast number of requests received, not all requests can be honored. Please allow at least 6-8 weeks for the processing of your request.

I clicked on the link that says “LogIn” and it asked me for my “user id” and “password.” What is this section and how can I receive access?

Answer 
Answer: Please remember that Shannon Fabrics only sells to retailers and manufacturers. As such, access to the “login” section is restricted to users who are registered as “active customers.” If you are not an existing customer and feel you qualify based on our requirements, you will need to complete our new account request form or contact our customer service department in order to establish an account. Once established, you will create your own user ID and password.

Do you have a Privacy Policy?

Answer 
Yes, we have a Privacy Policy. The policy can be reviewed here.

If I want to purchase some of your fabrics, where can I find a store or shop that carries them?

Answer 
You can find a list of retailers that sell Shannon Fabrics on the store locator section of our web site. Please contact the retailers listed to see if they carry the product you are searching for.

I live outside of the United States. How do I purchase from Shannon Fabrics?

Answer 
Shannon Fabrics has a network of International Distributers that would be pleased to discuss purchasing requirements.

Does Shannon Fabrics exhibit at Trade Shows?

Answer 
Yes, Shannon Fabrics exhibits at trade shows nationally throughout the year. View our trade show page for show dates and locations.

Have your fabrics been tested?

Answer 
We believe in peace of mind, therefore all of our fabrics have been tested for lead and have passed all government regulations. The testing was conducted by an independent laboratory. We have complied with all the guidelines of the US Consumer Product Safety Commission (CPSC) and the Consumer Product Safety Improvement Act (CPSIA). We would like to reiterate the importance of conducting your own product testing, since the Act requires the finished product to be tested as well.

Why is the number of yards I received different than what I ordered?

Answer 
When ordering Cuddle bolts, you may receive any amount between 10-13 yards on a bolt. When ordering half rolls of Cuddle, you may receive any amount between 25-30 yards. When ordering full rolls of Cuddle, you may receive any amount between 50-60 yards. Full rolls of faux furs are 25-30 yards. Half rolls of faux furs are 12-15 yards. Full rolls of solid silky satins and embrace double gauze are 50-60 yards and bolt sizes for those items are 15-18 yards. We always do our best to accommodate your wishes for the exact number of yards you order. However, we may not always be able to accommodate your request.

What forms of payments do you accept? What are the available terms?

Answer 
We accept Visa, Master Card, Discover and American Express. Pre-payment service is also available via company check, but a hold will be placed on shipment until the check clears. We offer Net 30 Terms for customers with approved credit. Any account that becomes delinquent will immediately revert back to prepaid status. If your account is placed into collection for non-payment, you will be responsible for all fees and collection costs incurred. We do not accept COD Orders, unless it's a cashier’s check.

How do you handle returns?

Answer 
Shannon Fabrics must be notified in writing of any request for returns within ten (10) days upon receipt of merchandise, contact us to arrange return authorization. All returns must be approved by Shannon Fabrics prior to returns being accepted. The customer will be responsible for the cost of returning the merchandise. Shannon Fabrics will pay for return shipping in case of an error or in case of defective merchandise.

How do you handle damages and/or shortages in delivered goods?

Answer 
Shannon Fabrics stands behind all of the products that we sell. If for any reason you have a quality issue or shortage please contact us and we will handle your claim accordingly. Claims made for damaged goods caused by shipping should be made to the carrier. Shannon Fabrics is not liable for damage during transportation or any other issues related to the shipping company.

How are orders shipped?

Answer 
All orders ship via UPS or FedEx Ground from our Los Angeles warehouse, unless stated differently on the order. All shipping charges will be added to the order at the time of shipment. Occasionally we might be sold out of some items on your order. If this is the case, we will contact you by phone or e-mail. It is our policy to get your approval before we ship an incomplete order. All orders will be shipped within three to five business days. During our busier seasons, processing times may extend to 7-10 business days and from time to time, we may also experience longer delays. If your order requires rush processing please contact us.

How are the shipping fees calculated?

Answer 
Shipping charges vary from order to order, depending on the destination and weight. Shannon Fabrics charges customers the published carrier price and does not add a handling fee or surcharge. You may contact us for exact shipping charges before your order is shipped.
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