Can retail customers purchase items from this website?
As a wholesale resource for retail stores, designers and manufacturers, Shannon Fabrics does not sell direct to retail customers. However, if you contact us we can gladly guide you to stores offering our products.
Who can purchase goods from Shannon Fabrics?
You must be a registered retailer, designer or manufacturer to purchase goods directly from Shannon Fabrics. A state issued Resale number or Tax ID Certificate showing the validity of your business will be required.
How do I gain access to the wholesale prices of the products shown in the website?
To gain access to prices, follow these steps:
How do I create an account?
Click on the Login button and fill out the form for new customers. Make sure to remember your username and password as you will need this information every time you log in. After we receive your Resale number/Tax ID Certificate, We will then review your account and make a decision based on the information you have provided us. Although this process is fairly quick it might take up to 24 business hours.
What if I forget my password?
Click on the Login button, click on forgotten password and type in your email address. A new password will be sent to your email address. Once you log back in you can go to "My Account" to change your password.
Once I completed the Login and submitted my document, do I get to view the prices immediately?
You will be able to view the wholesale price of the items in the website no later than the next business day after you completed the Login and submitted your Resale number/Tax ID Certificate or equivalent document. A notification will be sent to you by e-mail once price activation has been completed.
Why can't I see the pricing after I completed the Login?
You may have forgotten to send us your Resale Tax ID Certificate or equivalent document. Pricing will be enabled for your account after your receipt of our email notification. If despite accomplishing the requirements and you still have not receive an email from us after more than one (1) business day please contact us.
I sent my tax document and have received an email notification of price activation but I still can't see the prices. What do I do next?
You should log out and log back in to activate the pricing.
I have an account but I can't log in. What do I do?
Make sure that you are entering the correct email address and password. You may also click on the forgotten password link and enter your e-mail address to have a temporary password emailed to you (within 1 - 15 minutes) so you can login and reset your password. If you still have a problem logging in, please contact us.
How do I edit and update my account information?
Simply Login and go to "My Account" and edit any of your information. Then click "Update".
How do I place an order?
You can order directly using the website's shopping cart to place your order. After finding the item(s) which you like, simply click the "add to cart" button to place items into your cart and follow the checkout process.
Is there a minimum order?
Yes, there is a $300.00 minimum for USA and $750.00 for international.
Why is the number of yards on the bolt different from the quantity that I ordered?
When ordering bolts, you may receive any amount between 10-13 yards on a bolt. We do our best to accommodate your wishes for the exact number of yards per bolt. However, we may not always be able to accommodate this.
Why is the number of yards on the half roll different from the quantity that I ordered?
When ordering half rolls, you may receive any amount between 25-30 yards. We do our best to accommodate your wishes for the exact number of yards. However, we may not always be able to accommodate this.
Why is the number of yards on the full roll different from the quantity that I ordered?
When ordering full rolls, you may receive any amount between 50-60 yards. We do our best to accommodate your wishes for the exact number of yards. However, we may not always be able to accommodate this.
What forms of payments do you accept?
We accept Visa, MasterCard, American Express and Discover. We also offer terms to some of our customers after a credit check.
What are the available terms?
In addition to accepting Visa, Master Card, Discover and American Express, We offer Net 30 Terms for customers with approved credit. Any account terms which become delinquent will immediately revert back to prepaid status. If the account is placed into collection for none payment, the customer is responsible for all fees and collection cost. We do not accept COD Orders, unless it's a cashiers check COD.
How do you handle returns?
Shannon Fabrics must be notified in writing of any request for returns within ten (10) days upon receipt of merchandise, contact us to arrange return authorization. All returns must be approved by Shannon Fabrics prior to returns being accepted. The customer will be responsible for the cost of sending the merchandise back. Shannon Fabrics will pay for the return shipping in case of an error or in case of defective merchandise.
How do you handle damage and/or shortage in delivered goods?
Shannon fabrics stands behind all the products that we sell. If for any reason you have a quality issue or shortage please contact us and we will handle your claim accordingly. Claims made for damaged goods caused by shipping should be made to the carrier. Shannon Fabrics will not be liable for damage during transportation or any other problem due to the shipping company, or any other condition outside of Shannon Fabrics Inc.
How do you ship orders?
All orders ship from our Los Angeles head quarters. All orders ship U.P.S./Fed Ex Ground, unless stated differently on the order. All shipping charges will be added to the order at the time of shipment. Occasionally we might be sold out of some items in your order, in this case we will get in touch with you through phone or e-mail. It's our policy to get your approval before we ship an order incomplete. All orders will be shipped within three to five business days, if your order requires rush processing please contact us.
How much is the shipping charge?
Shipping charges vary from order to order, depending on the destination and weight. Shannon Fabrics charges the customers exactly the published UPS prices and does not add a handling fee or surcharge to the shipping price.
Generally the freight charges are between 5-10% of the order total, depending on the geographic location of the customer. You can contact us for exact shipping charges on your order.